Silvox

(SilverComm exclusive)

Silvox is the first of its kind management system to allow managing your phone system using desktop phones. No internet access is required as is the industry standard for VOIP phone systems. This is perfect for businesses who need control of their systems without the complexity of internet access.

Features

Contacts:

  • Create directories and share them with all or some of your phones.

  • Unlimited contact storage.

  • Get public directories that SilverComm shares with everyone.

Call Detail Records:

  • View all calls made on your phone system and see the reason a call may have failed

  • View the call flow details for inbound calls to see how they were routed through your business applications.

  • Listen to call recordings if recordings are enabled

News and Support:

  • Create support tickets for SilverComm.

  • Read help articles regarding SilverComm’s services.

Phone Numbers and extensions:

  • See your phone numbers and lines and their programming

  • Change basic settings on them

Voicemails:

  • List all your voicemails and see details about each message.

  • Read a transcription of each message if enabled.

Applications:

  • See all the business applications on your system and their settings.

  • You can see all Ring Groups, IVRs, Time Conditions etc